Quality

Quality is the voice of the customer. It’s our responsibility to accurately and effectively communicate and fulfill their requirements.

Doing the right thing. And that’s not always easy. Sometimes it costs in the short-term, but pays dividends in the long term. We do our work the right way, and with integrity. Otherwise why run the race?

Our customers, and our vendors, become partners. A true partnership is when the two parties can truly work together: it’s not one-sided, there is give-and-take to meet the end goal. We have earned their trust. Many of our customers visit us to observe our process. They see that we care and are committed to their mission. It’s resulted in more work for us and success for all.

At York Precision, my voice is always heard.

Exactly.

Quality is always the priority in any conversation here. “Are the parts good and conforming?” That always leads the conversation.

Understanding how we achieve meeting customer requirements is both an individual and team effort. It’s a process and we continue to improve and evolve. In fact, the concept of continuous improvement is at the heart of ISO and our quality system: we are “committed to meeting applicable requirements and increasing customer satisfaction through continual improvement” of our “products, services and the Quality Management System.” So for example, our planning continues to evolve--that consistent “ping” back from production saying, Here’s how we will achieve what’s required. It’s an invigorating process. Mutual learning constantly takes place.